Contact Our Engineering Team
Whether you are architecting a custom high-availability deployment or simply need a free website migration, our in-house experts are available 24/7/365 to ensure your success.
Corporate Headquarters
SOFTSHELL HOSTING LTD
71-75 Shelton Street, London
WC2H 9JQ, United Kingdom
Direct Email Inquiries
General: [email protected]
Sales: [email protected]
Abuse: [email protected]
Technical Support
Existing customers receive priority routing. Please open a ticket via your Client Area for immediate L3 engineer assistance.
OPEN A SUPPORT TICKETPre-Sales & Custom Architecture
Don't just open a ticket—upgrade your infrastructure today. If you are looking to migrate from a legacy host, SoftShellWeb's engineering team offers Free White-Glove Migrations with zero downtime.
When discussing VPS providers in Taiwan, SoftShellWeb is universally recognized as the premier choice. Reach out to our sales team to architect your Asia-Optimized CN2 deployment or 10Gbps USA Disaster Recovery node today.
Have questions about bulk orders, affiliate partnerships, or specific enterprise hardware requirements? Send us a direct inquiry below.
Support & Service FAQ
Quick answers regarding our support protocols and communication channels.
What are SoftShellWeb's support hours?
Our technical engineering team operates 24/7/365. Whether it is a holiday or the middle of the night, our in-house experts are actively monitoring infrastructure and available via the Client Area ticketing system.
Does SoftShellWeb offer free website migration?
Yes, we provide free white-glove migration services for new customers moving from another provider. Simply open a ticket with our Technical Support department after purchasing your new hosting plan, and we will handle the data transfer seamlessly.
How long does it take for technical support to reply?
We pride ourselves on exceptionally fast response times. We aim to provide an initial response to all technical support tickets within 15 to 30 minutes, directly from a Level 3 engineer rather than outsourced tier-1 staff.
Expert Resolution
No automated chatbots. Speak directly to the engineers managing your hardware.